FAQs

What do I wear? What do I bring?

Pole - shorts and tank top. Bring your own grip aid, 70% rubbing alcohol, and a small towel to clean off the pole. Make sure you remove all jewelry, zippers, buttons, watches.

Aerial Hoop - leggings that cover the backs of your knees. Please bring your own grip aid, 70% rubbing alcohol, and a small towel to clean the hoop. Make sure you remove all jewelry, zippers, buttons, watches.

Aerial Silks - leggings that cover the backs of your knees. Please bring your own grip aid and 70% rubbing alcohol. Make sure you remove all jewelry, zippers, buttons, watches. Recommended: T-Shirt that covers the underarms.

Aerial Hammock - leggings that cover the backs of your knees. Please bring your own grip aid. Make sure you remove all jewelry, zippers, buttons, watches. Mandatory: T-Shirt that covers the underarms. This helps protect the hammocks from deodorant stains and sweat odour. If you wear a tank top, you will be asked to put on a t-shirt we keep at the studio for a rental fee of $5.

Other - yoga appropriate attire.

All - bringing your own yoga mats is mandatory for warm-ups. We provide larger crash mats. Please tie up long hair in all classes.

I don’t think I have enough upper body strength. Will I be able to do the class?

There are classes for all levels. You do not need prior experience to participate in our classes. You’ll be surprised at what you can do in a few months’ time with regular practice. If a class is marked as advanced, please consult us before registering.

I’m a complete newbie. Where do I start?

Once you know which discipline you would like to start with, simply register for a level 1 class. To start out, we strongly recommend taking one technique class per week and attending an open practice that same week to practice what you learned in class on your own. We have found that this approach yields the most progress for both beginners and more advanced students. We also recommend you take notes after class to remind yourself of what you did in class that week. You can also use video of yourself as a reminder (just make sure you follow your coach’s instructions for when it is ok to film at the end of class. Please do not film other students or your instructor). Please note that all beginners in pole must start with a 4-wee Intro class. All other disciplines start at level 1.

What if I am late to class?

Our studio opens 10-15 minutes prior to the start of your class. If you are more than 5 minutes late for a class access will be denied without class refund. This is for your own safety and out of respect to fellow students.

Can I take video/photos during class?

We ask that you do not take video during class until your instructor says it’s ok to do so. Some students are not comfortable being in photos/videos. Also, it distracts your focus and that of your instructor. You’ll have ample time to “Instagram” or “Facebook” your achievements at the end of class. During un-guided open studio practice, feel free to film/ photograph as long as your fellow students are ok with it.

Do I have to pre-register for classes?

Yes! While drop-ins are welcome, we cannot guarantee a free spot if you’re not signed up in advance as we keep our classes super intimate with no more than 4-14 people maximum per class. Additionally, we have a strict 24-hour cancellation window for all classes and a 48-hour cancellation window for private sessions. This means that once that window has passed, you can only late cancel your spot and you will lose the session (the class will not be credited back to your account). A la Carte classes with 3 or fewer registrations will be cancelled and the class credit will be returned to you. In-session classes cannot be cancelled.

What else is IMPORTANT to know before attending classes?

• Body lotion is not permitted. Please make sure you don’t apply lotion prior to your class.

• Leave jewellery at home. You cannot wear rings, earrings, bracelets, necklaces, watches.

• For pole, we do not permit the use of i-Tac or Tuf-Skin (or similar products) on our poles. Please make sure that any grip aid that you use comes off easily and leaves no residue.

• Please make sure none of your clothes have zippers, buttons or other metal or plastic attachments.

• For safety and hygiene reasons, please tie up long hair at all times.

• Bags, jackets, shoes, food, and all non-clear liquids must remain in the lounge. Leave valuables at home.

• You must bring your own yoga mat, grip aid, rubbing alcohol and towel.

• Please do not wear foundation or heavy makeup for all classes that use a fabric apparatus (silks, hammock, straps, trapeze). We will ask you to remove all makeup before class. This helps us protect the equipment.

What are your studio policies?

We also outline all of our studio policies in the waiver that you sign digitally once you create your account with us.

• Purchase Policies: All prices and sales are final. Absolutely no expiry extensions, without exception. If you are not sure you can finish your package before the allotted expiration dates, please purchase a smaller package. Our expiration dates have been adjusted to give you ample time to complete the larger packages. We are happy to help you choose what is right for your lifestyle and goals.

• Return Policy: Absolutely no refunds, without exception. We do accept transfers of sessions/packages to friends or family members, but all policies continue to apply following the transfer. In the event of a transfer, expiration dates do NOT change. Your friend/family member will simply continue your package for you. One transfer maximum per package. In-session packages are not transferable once the session has started. 

• Cancellation Policy for A la Carte classes and privates: 24-hour minimum cancellation window. If you late cancel or do not show up to your class, the credit for that class is lost. No exceptions. If AcroPark cancels a class, your credit will be returned to your account. If you are unsure that you can attend a class, please do not pre-register for it. 48-hour cancellation window for all private 1-on-1 and 2-on-1 coaching classes.

  • In-Sessions (Intro to Pole, all kids classes, all choreography classes): You will automatically be signed up for the same class for the given number of weeks. If you miss a class, the credit is NOT returned to you. Please make sure you can attend every week before registering for the session.

• No Extensions: no package extensions are possible. If a class is popular, please make sure to register in advance to ensure you will be able to use your credits before the expiry date. We will not offer package extensions for classes that are cancelled due to statutory holidays.

• Student Conduct: Please follow the instructions of your coach. Refrain from attempting skills that you have not been taught by your instructor.

  • No swinging or jumping into movements on any equipment.

  • Absolutely no jewelry (rings, piercings, metal watches, hoop earrings, bracelets, necklaces). Ensure that your athletic wear does not have any zippers or buttons. These damage the equipment. Participation in the class can be refused without refund of the class. 

  • It is prohibited to instruct/spot others in class (only AcroPark instructors are insured and qualified to coach our students).

  • Please respect our equipment.

  • No food or drinks (except water or clear liquids) inside the studios.

• Private event (parties, workshops etc):

  • The organizer must pay a deposit to reserve the date and time.

  • The organizer also assumes the payment for the balance owing due 24 hours or more before the start of the event.

  • Alcohol or drug consumption before the event is strictly prohibited.

  • All participants must adhere to the studio policies.

What aerial safety standards do you use at AcroPark?

• We adhere to the highest circus safety standards both for our rigging and for our class formats. We use a safety margin for our acrobatic rigging of “10 to 1”.

• We have 4 standard height, professionally engineered rigging points. Our small classes allow for maximum instructor attention and support: We follow the circus industry safety standard of no more than 4 aerial points and 2 students per aerial equipment per class.

• All of our poles are professionally rigged and secured to the floor and the rigging arches.

• We conduct daily inspection of our aerial equipment and execute regular structure testing to ensure the safest aerial environment for our students.

• Our aerial equipment is purchased from reputable companies such as Circus Concepts, Aerial Essentials and Jugglegear.

• Our aerial hardware is rated for aerial circus use.

• We use 45mm chrome X-poles, stainless X-poles, powder coated FitPole stage poles, and Lupit brass and stainless steel poles.